San Francisco European Auto Repair

846 Reviews
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Mon - Fri: 7:30 AM - 5:00 PM
Call us:(415) 551-9930
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What Our Customers Say About Us

I have used this shop for the past 11 years (two Volkswagens, and one Infiniti), and not only are they the best at what they do, they are among the most honest and reliable folk out there. Any person who has dealt with Giovanni will attest to the fact. The people who have been patronizing this shop have been coming back for decades, because of their reputation. To anyone out there looking for a place that would give them solid customer service, without any of the "upsell" you are used to seeing elsewhere, talk to Giovanni. And after you have had a chance to, make up your own mind.
5 star review by Santosh Jayaram
5
Ali said he took his vehicle to 5 other places and they were rude and they did not have time to work on his vehicle. The mechanic at this facility was nice, friendly and also knowledgeable. They work on the vehicle until it was fixed. The facility was very nice and clean and he really appreciates them only charging him for an hour when they worked on it for an hour and a half.
5 star review by Ali R.
5
Excellent Customer Service. I had a very great experience with ISM. Gelina has helped me from the start. The check engine light was on and found out that the code was related to the catalytic convertor. I emailed and asked for a quote and she was able to get back to me within a day or two. I called her back and setup an appointment a week or two in advance. I dropped off my car Thursday after work and even called a cab for me to get home. They worked on it all day the next day. She called me later in the afternoon to tell me it was ready. Picked it up after work and it was cleaned up and ready to go. Gelina made the whole process as less stressful as possible. Thank you Gelina and ISM.
5 star review by Fernando R.
5
I was looking for a competent, fast and cost effective alternative to the dealer service department and I found it at ISM. I went in to the dealer to have a burned out headlight replaced and was told it would be $700. I found ISM from a referral and received prompt, friendly service that cost a third of the dealer's estimate. I dropped the car off at ISM and was told it would take about an hour and in 45 min. I had my car back. Reliable service and fair pricing was all I was looking for and I think I found it at ISM.
5 star review by RON T.
5
5

Very good service, professional and courteous.

5

Having been in the Wholesale and Retail Used car Business for over 30 plus years,I think I Know a excellent Auto repair and service shop when I see one.I have 3 criterias;reasonably priced,properly equipped with up to date eqiipment to do the job and properly trained and up to date technicians. Recently I had my favored Driver(91 MBZ 420SEL) in for the 170k Service,tire rotation and alignment plus to look at what to do about oil consumption.Today,over a month after the service,the car runs like NEW,and the oil burning;"What Oil Burning"!And while I was there,I noticed 3 newer cars(04 to 09)Audi,Range Rover and Acura,all in for the same reason.Software Glitch.I didn't know this,but just like computers and smartphones,most cars 10 yrs.old or newer have continuous software updates too.This is no problem while your cars under factory Warranty,after that if you go to most independent dealers with a simple check engine light on,your car might be there a while.Why?,because most dealers don't update their scanners and software.By the way,2 of the 3 cars I mentioned,were from such dealers. These are just a few reasons why I drive from the north bay to SF for service.Also it doesn't hurt that everybody at ISM are Damn good people.Giovanni Palazzo;the Owner has to be the best auto technician ever;Antonio Palazzo collision repair Estimator and Manager;and Office Manager Allison,who manages to keep all the"Balls in the Air",get the job done and with a smile. As I say to all my Old Car Dog friends,"Whats Not to Like at ISM"?!

5

The fuel problem on my E55 AMG could not be repaired by two MB dealers. The staff at ISM took the time to read a 10 year old bulletin issued be MB about the obscure problem. They replaced the fuel tank and cracked splash bowl and the car is now running perfectly. It changed my mind about buying a $90K Tessla. I would highly recommend their repair service.

5

The staff at ISM is professional and honest. I normally go to the local dealership to get my Audi serviced, but after one appointment here, now plan to always bring my car to ISM. Their service is quick and very complete.

5

I am so grateful that International Sport Motors exists! Thanks to them, my 2001 Audi A6 is still functioning and in beautiful condition, which would absolutely not have been the case if I'd gone elsewhere. After a cross country drive and two break-ins, my car is actually in great shape thanks to ISM's awesome team. They only employ expert technicians, and everyone there is friendly, honest, and quick to respond to all of my old car's issues. I can't recommend them more highly!

5

Brought my car in for a last-minute repair. The staff is incredibly helpful, and will explain everything to you. They complete their work quickly but do not cut-corners. The prices are very reasonable for the quality of work. And above all else, they're honest with the amount of work and do not try and push you for unnecessary repairs.

5

Simply the best in SF!!!!!!!

5

Simply the best in SF!!!!!!!

5

The fuel problem on my E55 AMG could not be repaired by two MB dealers. The staff at ISM took the time to read a 10 year old bulletin issued be MB about the obscure problem. They replaced the fuel tank and cracked splash bowl and the car is now running perfectly. It changed my mind about buying a $90K Tesla. I would highly recommend their repair service.

5

Open, honest assessment....workmanship was superb, professional. Car was returned cleaner than when I brought it in.

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