Our car got backed up into while parked but luckily the driver left a note. The hood was crushed in, causing the inner frame to be pinched, as well. (I know, a hard back up.. it was on a hill). The other driver's insurance (Geiko) suggested ISM. We reluctantly went believing our car would never be the same. As long as they had the car up on the blocks we asked that they check out an existing oil leak and gave them previous estimates to fix it. Other than the fact it took 3 weeks to get out car back (it was over a holiday and Geiko did set us up with a rental the whole time), Giovanni personally handed the car over to me with an extensive review of everything they did and possible future problems to keep an eye out for. Also, on top of the amazing paint job, they detailed the whole car and gave us a break on the existing problem since they were already inside the car anyway. I would definitely recommend ISM to others.