San Francisco European Auto Repair

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Mon - Fri: 7:30 AM - 5:00 PM
Call us:(415) 551-9930

What Our Customers Say About Us

I have used this shop for the past 11 years (two Volkswagens, and one Infiniti), and not only are they the best at what they do, they are among the most honest and reliable folk out there. Any person who has dealt with Giovanni will attest to the fact. The people who have been patronizing this shop have been coming back for decades, because of their reputation. To anyone out there looking for a place that would give them solid customer service, without any of the "upsell" you are used to seeing elsewhere, talk to Giovanni. And after you have had a chance to, make up your own mind.
5 star review by Santosh Jayaram
5
Ali said he took his vehicle to 5 other places and they were rude and they did not have time to work on his vehicle. The mechanic at this facility was nice, friendly and also knowledgeable. They work on the vehicle until it was fixed. The facility was very nice and clean and he really appreciates them only charging him for an hour when they worked on it for an hour and a half.
5 star review by Ali R.
5
Excellent Customer Service. I had a very great experience with ISM. Gelina has helped me from the start. The check engine light was on and found out that the code was related to the catalytic convertor. I emailed and asked for a quote and she was able to get back to me within a day or two. I called her back and setup an appointment a week or two in advance. I dropped off my car Thursday after work and even called a cab for me to get home. They worked on it all day the next day. She called me later in the afternoon to tell me it was ready. Picked it up after work and it was cleaned up and ready to go. Gelina made the whole process as less stressful as possible. Thank you Gelina and ISM.
5 star review by Fernando R.
5
I was looking for a competent, fast and cost effective alternative to the dealer service department and I found it at ISM. I went in to the dealer to have a burned out headlight replaced and was told it would be $700. I found ISM from a referral and received prompt, friendly service that cost a third of the dealer's estimate. I dropped the car off at ISM and was told it would take about an hour and in 45 min. I had my car back. Reliable service and fair pricing was all I was looking for and I think I found it at ISM.
5 star review by RON T.
5
5

Regina is the only and amazing lady at the desk. She takes good care of everything with complete professionalism and kindness. Antonio is also there at the same level. My battery had died, I called AAA to have my car towed to a mechanic. As a first timer on cars and prosses I told Juan (tow-truck driver) that I was worried about leaving my car, etc. He helped me a great deal when he recommended ISM for me. They do a good job and they are not expensive, he said.It is even more than that. It is a complete service, and that is what I am looking for. I drive my 6 year old daughter in this car. It has to be perfect!It is a place with 30 years in the bussines.Thank you!Idania

5

ISM's customer service is excellent. The special $20/day rate with the nearby Enterprise Rental is a great help, and they drop off/pick up from there. I also like how they can communicate via e-mail, including sending you soft copies of quotes.

5

They were very easy to work with. I set things up over the phone first and then brought my car in. I was actually surprised at how quickly they got back to me with the good news that my car was already done. I'll definitely go back and use them again.

5

This is a great shop. They are fair, honest, and they do great work.Gerald

5

Giovanni and his team are the best. I've gone to him for engine and body repairs for many years and have never been disappointed. He has my full recommendation.

5

What can you say about International Sport Motor. They are the best from the customer service to office staff and everyone in the shop going above and beyond. This is the only place that I would take my care or reffer anyone to.

5

I have taken my can into ISM several times for repair work. Everytime they have done an amazing job. Giovanni and his stall are very knowledgeable. Great people!!!!! I highly recommend them.

5

I went to ISM for the first time two weeks ago to receive a diagnostic for my driver side & rear passenger window. After returning today Nov. 12th to have the parts installed. All I can say is outstanding!! The Customer Service was excellent from all ends, from the Management, Customer Service Reps. to the Service Mechanics. I traveled from San Leandro, Ca because I could not find a shop that I could count on in my area. They were fast, efficient and polite. I couldn't be happier anywhere else. I will continue to use ISM in the near future, because they are dependable.

5

I had my new Volkswagen Jetta Sportwagen repaired - body work after a collision - by International Sport Motors. I give the shop five stars for the following reasons (the most important being listed first):1) First and foremost, the quality of the work: The car was restored exactly to pre-loss condition, using factory parts and paints. The car is a metallic gold color, so I was a little skeptical about this. They have the people, experience and technology. Honestly, it is impossible to know that the car had an accident. Bravo on the workmanship!2) Lifetime warranty on the work done: This gives me confidence in regard to how well the repairs will last.3) Involving the client in decision making: The repair was a little complex, but Antonio took the time to walk me through and explain things. I appreciated the fact that it was a two-way exchange and not someone telling / ordering me how it should be done.4) Handling of the insurance companies: Once again, Regina and Antonio walked me through this. I totally felt that they were on my side. There were some loose ends that I didn't even know about at the time. They completely took care of it on their own.5) Overall condition of the shop itself: Clean and simple, with no bells and whistles. They focus on the work and it stands on its own. This extends to your car itself. There was nothing left over from the repair (dust, chips, whatever), and if anything, the car was cleaner than when I dropped it off.6) Being on-time, but flexible: The car was ready on the day Antonio said it would be. Plus, I was late coming out of work on the pick-up day, but they made arrangements to make it happen anyways.7) A bonus on your way out: They refunded me a percentage for those repairs I paid out of pocket.This will be my repair shop of choice in the future.

5

Great shop owned and run by very personal people. I got into a very minor accident but opt to get my repairs done. Considering I've only owned the car for a couple months it was my baby and I wanted it to get the best treatment and repairs done possible. I shopped around at a couple different places and what distinguished ism from everywhere else was because of there neat and spic and span garage. It was super clean and each car had it's own little sectioned area for it's repair. Not like most hops where they play tetris with the customers cars. With some background in bodywork and painting cars. I could tell they new their stuff and once I got my car back I knew they were one of the best. The car was not only paint matched and all lines redone, to look perfect. The stock paints very very little orange peel was also mimicked so that there was a seamless blend of the paint. My car was also cleaned in and out! Great owner and great staff. Excellent service and will definitely come back if I ever get into this kind of situation again. *knock on wood* hehThanks again for making the process so smooth.