My experience with this place has been a bit unusual, mostly due to my own mistakes. And though I'm not done with their business yet-I'm currently awaiting an estimate and will update after any work is done-I'm more than ready to echo all the other great reviews here. After getting into an overwhelmingly stupid accident with a tiny median strip (the annoying one at 19th and Junipero Serra that they only recently decided to plaster with reflective flags), I called AAA to come pick up the car. As another reviewer here stated, AAA recommended this shop, and as the tow guy hooked up my car I took out my trusty iPhone to look up ISM. I was surprised by the ratings and unhesitatingly sent my car there.Now on to my own mistakes. I ran into a long and unnecessary snafu with my insurance after the accident. It would be unnecessarily long-winded for me to retell it here, but everything here mostly comes down to my own naivete. It was a learning experience.But its also been months since the car was brought in, just sitting in ISM's lot collecting dust. Nevertheless, they have been extraordinarily patient with me. And even though my handler, Antonio, was running a little late this morning, he still managed to return my call immediately. Now that's service!I truly hope the car is reparable and that the cost of the repairs will be affordable (I'm a grad student making the awesome life choice of studying philosophy, so we'll see how this goes). As is always the case with the places I really love, my hope is that I can do copious amounts of business with them. And one day, when I'm somehow absurdly wealthy, this place is going on my list of places to leave a massive tip.