San Francisco European Auto Repair

#1 best auto repair experience I've ever had. Not only did they do a great job on the repairs, and finish when they said they'd finish, they...washed and vacuumed the car, replaced a brake light, topped off the fluids and checked/corrected the tire pressure. Very friendly. Very focused on customer satisfaction, and it showed.

When I first moved here to the city, I went through the tedious and sometimes painful process of setting up my life in a place where I knew no one: there was the task of finding somewhere to live, a job to maintain that life, and the borage of people/professionals that will help you when you are in need, such as a new doctor, dentist, and of course friends. When I decided then to buy a car, I was nervous to try and find a mechanic who I could trust as much as I had come to believe in these other people in my life here in San Francisco. As my car began to have problems, one of these people I relied on most told me to take my car to International Sport Motors, and I'm so glad they did! Mr. Palazzo, the owner, was so helpful and great with explaining exactly what was wrong with my car and what was necessary to get it working again. Everyone was so kind, hardworking, and friendly. They made me feel important and taken care of so I knew my car was in good hands. The service was steadfast and done promptly. They fixed my car and had it running like brand new in no time! It was clear to me by the explanation of my services, that they were doing their job with precision, respect and the utmost care. International Sport Motors came highly recommended to me and I want to do the same for whoever may need help with their car in the future. I've never had a more reliable and HONEST mechanic in my life and I really do thank them all for that.

So the story continues...Last week my car wouldn't start. Assuming I left a light on I eventually got a jump and figured all was swell. Think again! Seen the movie TEETH? Well if you did see it, then you will understand why I badly wanted to get the fudge outta the parking lot. Didn't happen...why? Because my car wouldn't start, yet again! This time the jump didn't work and a tow truck could not enter the 7' garage. Eventually a pick-up truck with a wooden wagon dragged my car to the dealer.FF to Monday- Dealer calls to report that my warranty will not cover the repair to my car because they made a mistake. Turns out water was leaking into the battery.I immediately contacted Geovanni and he apologized and reminded me that there had been a lot of damage/work done and that these things sometimes happen. He also agreed to cover the car rental.They delivered the car to my work this afternoon and it drives. All in all, they were professional and people do make mistakes. They certainly owned up to it and took care of the problem as far as I can tell.I do plan on taking it back to the dealer for a full inspection. Let's hope it's all good. ISM is professional, thorough, and provides excellent care in an efficient amount of time. I've now used them twice and would not take my car elsewhere.Here's the quick story:Visit #1: Minor ding on my front bumper caused in pkg lot. Geovanni took care of it within a week and insurance was a breeze. The paint job was perfect and Anthony even drove me to work and came back to bring me something I forgot!Visit #2: Sitting in traffic and was rear-ended. Close to $10k in damage to my 2007 328i. I was so scared to take it anywhere in the vicinity of the accident, so had the car flat-bed towed 40 miles to ISM....piece of mind baby. Awesome work!!!! I am Team ISM....if it sounds like I'm smooching arse it's because I am a car accident magnet and will proly need their services again and hope for some top priority. Thanks boys!

Our car got backed up into while parked but luckily the driver left a note. The hood was crushed in, causing the inner frame to be pinched, as well. (I know, a hard back up.. it was on a hill). The other driver's insurance (Geiko) suggested ISM. We reluctantly went believing our car would never be the same. As long as they had the car up on the blocks we asked that they check out an existing oil leak and gave them previous estimates to fix it. Other than the fact it took 3 weeks to get out car back (it was over a holiday and Geiko did set us up with a rental the whole time), Giovanni personally handed the car over to me with an extensive review of everything they did and possible future problems to keep an eye out for. Also, on top of the amazing paint job, they detailed the whole car and gave us a break on the existing problem since they were already inside the car anyway. I would definitely recommend ISM to others.

I was worried about taking the car some place in the city, because the place that the dealership recommends is commissioned by the dealer, so you can't trust them. I also hear they overcharge and take advantage of insurance companies. Anyhow, I took a leap of faith given the good reviews on yelp and it paid off. The work exceeded expectations, made the car look brand new by replacing a door and matched the paint perfectly. Also, they detailed the car for free and it was a top quality job. Would definitely go back to him again. Great work, and reasonable pricing.

I'm a first time customer at ISM and unlike most automotive shops that try to make me feel stupid for not being knowledgeable about cars, Giovanni and his staff made me feel very comfortable. I took in my car because of a horrible grinding noise I heard while driving. When I picked up my car Giovanni showed me what the problem was... I had run my brakes down to pancakes and totally screwed up my rotors, which ultimately had to be replaced. I felt embarrassed that I let my brakes get so bad, thankfully Giovanni explained to me that my car doesn't have a warning light to inform me of a brake problem like the newer vehicles. After a few laughs at the whole situation, he gave me a great deal on the job and he has gained a customer for life.

Giovanni and his staff do an exceptional job! I brought my 2000 BMW M Coupe in with some a minor body damage and was very pleased with their work. Beyond having the basics logistical things down (good relationships with insurance companies, timely etc) they did a very clean job on my ride. They were referred to me by Phaedrus, BMW/SF who I have yet to need but I hear is very good.They have been doing work in SF for a long time and they must have a good reputation as their were several Ferrari's and other exotics that they were doing both body and mechanical work on.

I've been coming to this shop for regular auto repair / service for several years now, on both a Ford Explorer, and a 350Z. Excellent service, and friendly guys who are happy to explain things and answer questions.