I have been going here for three years, and I have to say, service this time out seemed a little lacking. I at first gave three stars, and am upping it to four based on past service. Most times I go in, Giovanni is there with a hearty hello. When I pick my car up, it's always the same. There has always been a personal connection with the mechanic that I haven't found elsewhere. This time out, I only got to talk to the receptionist, and there seemed to be a certain disconnect between me, my car, and my mechanic. OK, I have a Fiat Spider, not the most reliable car in the world. Lately, it had had trouble starting (i.e. it wouldn't start), and the roadside repair guy said it was likely the fuel pump, as he had to hit it with a rubber mallet while I cranked the engine to get it to fire up. OK, if I had been able to explain this to Giovanni, I have every confidence that he'd know exactly what was wrong. Instead, I had to rely on his receptionist to pass this info along. Now, I decided not to tell her all this, primarily because she said I'd be getting a phone call that day from Giovanni, so I thought I'd be able to tell him then. Well, by 5PM and no phone call, I called them and was told it'd be ready the next day. This, I have to say, is par for the course. I'm told I'll get a call and I don't get one. I understand running a business is time consuming and you can't get to everything, but...On previous visits, I have had to return a day or two later to re-fix something they've fixed (slipped gaskets, convertible top). The convertible top was minor, but the slipped gasket could have caught the car on fire, so that's pretty major. He's always great about taking the car back in and making it right, it's just that there have been a couple of times where it wasn't quite right the first time, and so it makes me a little skittish about taking it in. But as we all know, finding a mechanic you can trust isn't easy, and I trust Giovanni to make it right. I also know what to expect now, and so trying out a new mechanic scares me more.Giovanni and I have been through a lot with this car, and he has been the mechanic on it for ten years longer than I've owned it, so he knows this car. Honestly, he's the friendliest guy and I hate to write a bad review, but I guess I'd had enough little things go wrong that shouldn't have, that it added up to this.Should a bad review of a place you go to regularly be directed at the shop owner first before going on Yelp? Absolutely. I actually feel a little guilty about writing this now, and will give Giovanni a call tomorrow to talk about it.