San Francisco European Auto Repair

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Mon - Fri: 7:30 AM - 5:00 PM
Call us:(415) 551-9930

What Our Customers Say About Us

I have used this shop for the past 11 years (two Volkswagens, and one Infiniti), and not only are they the best at what they do, they are among the most honest and reliable folk out there. Any person who has dealt with Giovanni will attest to the fact. The people who have been patronizing this shop have been coming back for decades, because of their reputation. To anyone out there looking for a place that would give them solid customer service, without any of the "upsell" you are used to seeing elsewhere, talk to Giovanni. And after you have had a chance to, make up your own mind.
5 star review by Santosh Jayaram
5
Ali said he took his vehicle to 5 other places and they were rude and they did not have time to work on his vehicle. The mechanic at this facility was nice, friendly and also knowledgeable. They work on the vehicle until it was fixed. The facility was very nice and clean and he really appreciates them only charging him for an hour when they worked on it for an hour and a half.
5 star review by Ali R.
5
Excellent Customer Service. I had a very great experience with ISM. Gelina has helped me from the start. The check engine light was on and found out that the code was related to the catalytic convertor. I emailed and asked for a quote and she was able to get back to me within a day or two. I called her back and setup an appointment a week or two in advance. I dropped off my car Thursday after work and even called a cab for me to get home. They worked on it all day the next day. She called me later in the afternoon to tell me it was ready. Picked it up after work and it was cleaned up and ready to go. Gelina made the whole process as less stressful as possible. Thank you Gelina and ISM.
5 star review by Fernando R.
5
I was looking for a competent, fast and cost effective alternative to the dealer service department and I found it at ISM. I went in to the dealer to have a burned out headlight replaced and was told it would be $700. I found ISM from a referral and received prompt, friendly service that cost a third of the dealer's estimate. I dropped the car off at ISM and was told it would take about an hour and in 45 min. I had my car back. Reliable service and fair pricing was all I was looking for and I think I found it at ISM.
5 star review by RON T.
5
5

So the story continues...Last week my car wouldn't start. Assuming I left a light on I eventually got a jump and figured all was swell. Think again! Seen the movie TEETH? Well if you did see it, then you will understand why I badly wanted to get the fudge outta the parking lot. Didn't happen...why? Because my car wouldn't start, yet again! This time the jump didn't work and a tow truck could not enter the 7' garage. Eventually a pick-up truck with a wooden wagon dragged my car to the dealer.FF to Monday- Dealer calls to report that my warranty will not cover the repair to my car because they made a mistake. Turns out water was leaking into the battery.I immediately contacted Geovanni and he apologized and reminded me that there had been a lot of damage/work done and that these things sometimes happen. He also agreed to cover the car rental.They delivered the car to my work this afternoon and it drives. All in all, they were professional and people do make mistakes. They certainly owned up to it and took care of the problem as far as I can tell.I do plan on taking it back to the dealer for a full inspection. Let's hope it's all good. ISM is professional, thorough, and provides excellent care in an efficient amount of time. I've now used them twice and would not take my car elsewhere.Here's the quick story:Visit #1: Minor ding on my front bumper caused in pkg lot. Geovanni took care of it within a week and insurance was a breeze. The paint job was perfect and Anthony even drove me to work and came back to bring me something I forgot!Visit #2: Sitting in traffic and was rear-ended. Close to $10k in damage to my 2007 328i. I was so scared to take it anywhere in the vicinity of the accident, so had the car flat-bed towed 40 miles to ISM....piece of mind baby. Awesome work!!!! I am Team ISM....if it sounds like I'm smooching arse it's because I am a car accident magnet and will proly need their services again and hope for some top priority. Thanks boys!

5

Our car got backed up into while parked but luckily the driver left a note. The hood was crushed in, causing the inner frame to be pinched, as well. (I know, a hard back up.. it was on a hill). The other driver's insurance (Geiko) suggested ISM. We reluctantly went believing our car would never be the same. As long as they had the car up on the blocks we asked that they check out an existing oil leak and gave them previous estimates to fix it. Other than the fact it took 3 weeks to get out car back (it was over a holiday and Geiko did set us up with a rental the whole time), Giovanni personally handed the car over to me with an extensive review of everything they did and possible future problems to keep an eye out for. Also, on top of the amazing paint job, they detailed the whole car and gave us a break on the existing problem since they were already inside the car anyway. I would definitely recommend ISM to others.

5

I was worried about taking the car some place in the city, because the place that the dealership recommends is commissioned by the dealer, so you can't trust them. I also hear they overcharge and take advantage of insurance companies. Anyhow, I took a leap of faith given the good reviews on yelp and it paid off. The work exceeded expectations, made the car look brand new by replacing a door and matched the paint perfectly. Also, they detailed the car for free and it was a top quality job. Would definitely go back to him again. Great work, and reasonable pricing.

5

I'm a first time customer at ISM and unlike most automotive shops that try to make me feel stupid for not being knowledgeable about cars, Giovanni and his staff made me feel very comfortable. I took in my car because of a horrible grinding noise I heard while driving. When I picked up my car Giovanni showed me what the problem was... I had run my brakes down to pancakes and totally screwed up my rotors, which ultimately had to be replaced. I felt embarrassed that I let my brakes get so bad, thankfully Giovanni explained to me that my car doesn't have a warning light to inform me of a brake problem like the newer vehicles. After a few laughs at the whole situation, he gave me a great deal on the job and he has gained a customer for life.

5

Giovanni and his staff do an exceptional job! I brought my 2000 BMW M Coupe in with some a minor body damage and was very pleased with their work. Beyond having the basics logistical things down (good relationships with insurance companies, timely etc) they did a very clean job on my ride. They were referred to me by Phaedrus, BMW/SF who I have yet to need but I hear is very good.They have been doing work in SF for a long time and they must have a good reputation as their were several Ferrari's and other exotics that they were doing both body and mechanical work on.

5

I've been coming to this shop for regular auto repair / service for several years now, on both a Ford Explorer, and a 350Z. Excellent service, and friendly guys who are happy to explain things and answer questions.