What Our Customers Say About Us

I have used this shop for the past 11 years (two Volkswagens, and one Infiniti), and not only are they the best at what they do, they are among the most honest and reliable folk out there. Any person who has dealt with Giovanni will attest to the fact. The people who have been patronizing this shop have been coming back for decades, because of their reputation. To anyone out there looking for a place that would give them solid customer service, without any of the "upsell" you are used to seeing elsewhere, talk to Giovanni. And after you have had a chance to, make up your own mind.
5 star review by Santosh Jayaram
5
Ali said he took his vehicle to 5 other places and they were rude and they did not have time to work on his vehicle. The mechanic at this facility was nice, friendly and also knowledgeable. They work on the vehicle until it was fixed. The facility was very nice and clean and he really appreciates them only charging him for an hour when they worked on it for an hour and a half.
5 star review by Ali R.
5
Excellent Customer Service. I had a very great experience with ISM. Gelina has helped me from the start. The check engine light was on and found out that the code was related to the catalytic convertor. I emailed and asked for a quote and she was able to get back to me within a day or two. I called her back and setup an appointment a week or two in advance. I dropped off my car Thursday after work and even called a cab for me to get home. They worked on it all day the next day. She called me later in the afternoon to tell me it was ready. Picked it up after work and it was cleaned up and ready to go. Gelina made the whole process as less stressful as possible. Thank you Gelina and ISM.
5 star review by Fernando R.
5
I was looking for a competent, fast and cost effective alternative to the dealer service department and I found it at ISM. I went in to the dealer to have a burned out headlight replaced and was told it would be $700. I found ISM from a referral and received prompt, friendly service that cost a third of the dealer's estimate. I dropped the car off at ISM and was told it would take about an hour and in 45 min. I had my car back. Reliable service and fair pricing was all I was looking for and I think I found it at ISM.
5 star review by RON T.
5
5

Alison/Giovanni, I wanted to take the time to say 'thank you' for the excellent service by you company. The flexibility, professionalism and friendliness of your staff is second to none. Thank you also for your attention to detail and explaining the costs and ease of use with your processes. Best wishes to you and yours, Travis

4

I had a number of things needed to be done on my BMW X5. ISM allowed me to to take care of the most important, based upon some tight cash flow. Excellent work and great people.

5

I would not take my car/business anywhere else. I love the way they provide assistance. They are very helpful and trustworthy. I just purchased a car, got lots of their help in the process. I am thankful. Allison, Giovanni, Antonio and Paul, thanks.

5

I appreciate the courtesy,efficiency,and honesty.

5

I have been a customer of ISM since 1985 and have never been disappointed. They do excellent work and finish on time. I highly recommend ISM.

5

Have been to ISM for two oil changes and now a full service for our Mercedes. The reviews are correct, Giovanni and his staff are very nice and responsive. The prices seem reasonable, compared to the dealership we had been using for years.

5

Very pleased with service!! Thanks.

5

Just got my Diesel Audi serviced here. I did not set foot in the shop. AAA towed the car, and I spoke to the Giovani who gave me a quote. I had some issues with the fuel system and they took care of it same day, as quoted, and returned it running great. Price seemed fair to me. I would return.

5

These guys are the best in The City, Fair, honest, and they know what they are doing. Gerald

5

From Giovanni and his staff ( handsome sons) the experince was beyond my expectations.I had my classic jaguar towed out of a purported jaguar specialty place of course not mentioning any names..Johns Jaguar.After many mis haps and lots of $$ found Giovanni and ISM.I cannot say enough good things about his integrity with regard to communication and advising about expenses as they arise.I am now driving my Jaguar convertible thanks to ISM.Dont waste your time or money with others.ISM is the real deal.

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