San Francisco European Auto Repair

AAA Approved Icon
Mon - Fri: 7:30 AM - 5:00 PM
Call us:(415) 551-9930

What Our Customers Say About Us

I have used this shop for the past 11 years (two Volkswagens, and one Infiniti), and not only are they the best at what they do, they are among the most honest and reliable folk out there. Any person who has dealt with Giovanni will attest to the fact. The people who have been patronizing this shop have been coming back for decades, because of their reputation. To anyone out there looking for a place that would give them solid customer service, without any of the "upsell" you are used to seeing elsewhere, talk to Giovanni. And after you have had a chance to, make up your own mind.
5 star review by Santosh Jayaram
5
Ali said he took his vehicle to 5 other places and they were rude and they did not have time to work on his vehicle. The mechanic at this facility was nice, friendly and also knowledgeable. They work on the vehicle until it was fixed. The facility was very nice and clean and he really appreciates them only charging him for an hour when they worked on it for an hour and a half.
5 star review by Ali R.
5
Excellent Customer Service. I had a very great experience with ISM. Gelina has helped me from the start. The check engine light was on and found out that the code was related to the catalytic convertor. I emailed and asked for a quote and she was able to get back to me within a day or two. I called her back and setup an appointment a week or two in advance. I dropped off my car Thursday after work and even called a cab for me to get home. They worked on it all day the next day. She called me later in the afternoon to tell me it was ready. Picked it up after work and it was cleaned up and ready to go. Gelina made the whole process as less stressful as possible. Thank you Gelina and ISM.
5 star review by Fernando R.
5
I was looking for a competent, fast and cost effective alternative to the dealer service department and I found it at ISM. I went in to the dealer to have a burned out headlight replaced and was told it would be $700. I found ISM from a referral and received prompt, friendly service that cost a third of the dealer's estimate. I dropped the car off at ISM and was told it would take about an hour and in 45 min. I had my car back. Reliable service and fair pricing was all I was looking for and I think I found it at ISM.
5 star review by RON T.
5
5

Great shop owned and run by very personal people. I got into a very minor accident but opt to get my repairs done. Considering I've only owned the car for a couple months it was my baby and I wanted it to get the best treatment and repairs done possible. I shopped around at a couple different places and what distinguished ism from everywhere else was because of there neat and spic and span garage. It was super clean and each car had it's own little sectioned area for it's repair. Not like most hops where they play tetris with the customers cars. With some background in bodywork and painting cars. I could tell they new their stuff and once I got my car back I knew they were one of the best. The car was not only paint matched and all lines redone, to look perfect. The stock paints very very little orange peel was also mimicked so that there was a seamless blend of the paint. My car was also cleaned in and out! Great owner and great staff. Excellent service and will definitely come back if I ever get into this kind of situation again. *knock on wood* hehThanks again for making the process so smooth.

5

This is a great auto repair shop. I give them a perfect ten for customer service, reliability and honesty. I took my car in, because when I have to make that hard left, in order to get into my garage I would hear and clunking sound. That's what you don't want to hear from 2003 i35 A little personal background, I know next to nothing about cars.....So my first thought was Here we go I took my car in and they fixed it, for the grand total of 68.70!!!! You can pay that much for an oil change in San Francisco. Thanks guys. Best wishes, Gerald Miller

5

Antonio is incredibly courteous and helpful. I came in to get my side door repaired about a month and a half ago. He personally answered all of my calls, and negotiated with my insurance company one-on-one. The final repairs turned out very well done. They left a pin inside one of my tires though which caused my car to go flat the following day I picked it up, but I'm still placing five stars here for the wonderful service they've done otherwise. I'm quite impressed. I'd still go here for other repairs if I didn't move back out to Mountain View.

5

Antonio & ISM was recommended by an acquaintance who saw the heinous streak on the passenger side of my M3. Since he also had a BMW, I thought ISM would be good choice.They did a great job, work with the customer about price and turn over was quick. When I left the car for work, they dropped me off back home which was a huge plus.

5

One stop shop for everything. Autobody, mechanical, electrical, etc..Family owned business & they are all very dedicated to doing the job correctly. If your car needs bodywork go to ISM. ISM has been around for a very long time & the experience that they have is awesome. Go to ISM they rock.

5

3/26/10 - I had this shop replace my alternator and belt. The customer service with the Service Desk was impeccable - she was thorough in explaining the work performed and broke down the billing - where there was no guess work. The expedited workmanship performed on my car was exceptional. The automobile repair service staff was very thorough with my repairs and followed up with me on future recommendations needed for my vehicle's future upkeep. I will definitely be back and recommend this shop to anyone that needs auto repair services. It was also nice to receive a 10% discount off my bill for being a new customer.

5

this place may seem a little hole i the wall-ish but i have to tell you they are one very afforadable and they fixed my car for half of what the dealer said it would cost. took my Mercedes to the local dealer and was told i needed $3400 worth of mechanical repairs. My office mate recomended i go here. Regina helped me out. she told me the dealers tend to be over cautious and try to upsell you a bit much. After her mechanic looked at it he said i only need about half of what the dealer told me i needed. With that i was ouf of there for less than $1000 and my ride is strong as ever. Felt like they were honest and didnt pressure me into anything.

5

My experience with this place has been a bit unusual, mostly due to my own mistakes. And though I'm not done with their business yet-I'm currently awaiting an estimate and will update after any work is done-I'm more than ready to echo all the other great reviews here. After getting into an overwhelmingly stupid accident with a tiny median strip (the annoying one at 19th and Junipero Serra that they only recently decided to plaster with reflective flags), I called AAA to come pick up the car. As another reviewer here stated, AAA recommended this shop, and as the tow guy hooked up my car I took out my trusty iPhone to look up ISM. I was surprised by the ratings and unhesitatingly sent my car there.Now on to my own mistakes. I ran into a long and unnecessary snafu with my insurance after the accident. It would be unnecessarily long-winded for me to retell it here, but everything here mostly comes down to my own naivete. It was a learning experience.But its also been months since the car was brought in, just sitting in ISM's lot collecting dust. Nevertheless, they have been extraordinarily patient with me. And even though my handler, Antonio, was running a little late this morning, he still managed to return my call immediately. Now that's service!I truly hope the car is reparable and that the cost of the repairs will be affordable (I'm a grad student making the awesome life choice of studying philosophy, so we'll see how this goes). As is always the case with the places I really love, my hope is that I can do copious amounts of business with them. And one day, when I'm somehow absurdly wealthy, this place is going on my list of places to leave a massive tip.

5

If you're looking for an honest and friendly place to take your car, then look no further. Giovanni and Antonio are the best. I brought my Porsche Cayman S here after I had a little bumper issue and they did an excellent job with both the repair and the service. The repair looks like new, can't even tell anything was done. Antonio was great at promptly getting back to me through email or a phone call to answer all of my questions. They gave me a great deal, and I left extremely satisfied.After a month I had to take the car back to get a clear bra put back on and they were great again. The clear bra service people took a whole day, which I was a little surprised at. I picked up my car the next morning and the first thing that Giovanni mentioned was that he wasn't happy with how it looked and the job that the clear bra people had done..without me even having to tell him about it. That's what I like in a shop, an honest man who takes pride in his work and doesn't wait for the customer to notice things and have to mention them. I brought my car back a week later and they re-did the whole thing and polished out some fine scratches that had surfaced from the repair, it looks great! Thank you Giovanni and Antonio, I will recommend ISM to any of my friends who need auto work!

5

I suffered a minor accident in stop-and-go traffic the other week in my BMW. The insurance company recommended here and one other location for repairs. I read the reviews on a few websites and went with IS Motors. I have honestly never had a better experience -- great, friendly, knowledgeable people, top notch customer service, and a great shop. They definitely take pride, not only in their work product, but in their integrity. They walked me through every question I had, and I received regular email updates on how repairs were progressing. I also took a tour of the shop when I came to pick up the car. They streamlined all dealings with the insurance company. They detailed my car. Within a day of driving off, some additional internal damage from the accident came to light. They got me in immediately for a diagnosis, recommended necessary and optional steps, and worked with the insurance company to make sure there were no problems having it covered under the claim. This shop sets the standard.