San Francisco European Auto Repair

846 Reviews
AAA Approved Icon
Mon - Fri: 7:30 AM - 5:00 PM
Call us:(415) 551-9930
Make an appointment

What Our Customers Say About Us

I have used this shop for the past 11 years (two Volkswagens, and one Infiniti), and not only are they the best at what they do, they are among the most honest and reliable folk out there. Any person who has dealt with Giovanni will attest to the fact. The people who have been patronizing this shop have been coming back for decades, because of their reputation. To anyone out there looking for a place that would give them solid customer service, without any of the "upsell" you are used to seeing elsewhere, talk to Giovanni. And after you have had a chance to, make up your own mind.
5 star review by Santosh Jayaram
5
Ali said he took his vehicle to 5 other places and they were rude and they did not have time to work on his vehicle. The mechanic at this facility was nice, friendly and also knowledgeable. They work on the vehicle until it was fixed. The facility was very nice and clean and he really appreciates them only charging him for an hour when they worked on it for an hour and a half.
5 star review by Ali R.
5
Excellent Customer Service. I had a very great experience with ISM. Gelina has helped me from the start. The check engine light was on and found out that the code was related to the catalytic convertor. I emailed and asked for a quote and she was able to get back to me within a day or two. I called her back and setup an appointment a week or two in advance. I dropped off my car Thursday after work and even called a cab for me to get home. They worked on it all day the next day. She called me later in the afternoon to tell me it was ready. Picked it up after work and it was cleaned up and ready to go. Gelina made the whole process as less stressful as possible. Thank you Gelina and ISM.
5 star review by Fernando R.
5
I was looking for a competent, fast and cost effective alternative to the dealer service department and I found it at ISM. I went in to the dealer to have a burned out headlight replaced and was told it would be $700. I found ISM from a referral and received prompt, friendly service that cost a third of the dealer's estimate. I dropped the car off at ISM and was told it would take about an hour and in 45 min. I had my car back. Reliable service and fair pricing was all I was looking for and I think I found it at ISM.
5 star review by RON T.
5
5

Dependable service, done right the first time at a reasonable cost.

5

Good work, honest, and they warranty the work. Job always done on time.

5

ISM should really be the role model for all the other subpar auto shops out there. My experience here was more than fantastic. It saved me the 2 most important things - TIME and MONEY! Not to mention, the job they did on my car was flawless. I brought in my 2012 BMW 328i, someone (whom I know) had swiped my rear bumper, scratching off the paint. Like most people, I was too busy with work to bring the car in on the weekdays. I contacted ISM and spoke with Antonio who gave me his direct email to send over pictures of my damaged bumper. Thanks to Antonio, who walked me through everything and gave me the estimate, my experience seriously could not have been better.I asked him if I could bring it in Friday morning and have it done by Monday - he said he would work it out for me, and goodness gracious - he did! He delivered his promise and I was able to pick up my car the following Monday.Prior to calling ISM, my estimates were WAY over what Antonio gave me - at least $300-$500 more. Seriously?Thank you Antonio and the whole ISM crew! If you're looking for excellent work, honesty and customer service - DO NOT HESITATE TO COME!

5

Owner very cordial gentleman. All others should follow his example.

5

Giovanni and team are the best in San Francisco,very professional and fantastic service, I highly recommend them!

5

Very good service and quality personal.

5

Great job, very professional people.

5

Honest service at a good price.

5

I have been using ISM for the past three years, for service, and wouldn?t think of going any where else! They are always professional, courteous and flexible. Service is always done on time and Giovanni and/or Antonio explain the service needs, repairs and work with me on budget. Highly recommended!

5

Thorough. Though it was a difficult to diagnose problem, team continuously followed up via phone to help with any issues. Definitely earned their labor time.

1...50515253545556...85
Leave a review