San Francisco European Auto Repair

850 Reviews
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Mon - Fri: 7:30 AM - 5:00 PM
Call us:(415) 551-9930
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What Our Customers Say About Us

I have used this shop for the past 11 years (two Volkswagens, and one Infiniti), and not only are they the best at what they do, they are among the most honest and reliable folk out there. Any person who has dealt with Giovanni will attest to the fact. The people who have been patronizing this shop have been coming back for decades, because of their reputation. To anyone out there looking for a place that would give them solid customer service, without any of the "upsell" you are used to seeing elsewhere, talk to Giovanni. And after you have had a chance to, make up your own mind.
5 star review by Santosh Jayaram
5
Ali said he took his vehicle to 5 other places and they were rude and they did not have time to work on his vehicle. The mechanic at this facility was nice, friendly and also knowledgeable. They work on the vehicle until it was fixed. The facility was very nice and clean and he really appreciates them only charging him for an hour when they worked on it for an hour and a half.
5 star review by Ali R.
5
Excellent Customer Service. I had a very great experience with ISM. Gelina has helped me from the start. The check engine light was on and found out that the code was related to the catalytic convertor. I emailed and asked for a quote and she was able to get back to me within a day or two. I called her back and setup an appointment a week or two in advance. I dropped off my car Thursday after work and even called a cab for me to get home. They worked on it all day the next day. She called me later in the afternoon to tell me it was ready. Picked it up after work and it was cleaned up and ready to go. Gelina made the whole process as less stressful as possible. Thank you Gelina and ISM.
5 star review by Fernando R.
5
I was looking for a competent, fast and cost effective alternative to the dealer service department and I found it at ISM. I went in to the dealer to have a burned out headlight replaced and was told it would be $700. I found ISM from a referral and received prompt, friendly service that cost a third of the dealer's estimate. I dropped the car off at ISM and was told it would take about an hour and in 45 min. I had my car back. Reliable service and fair pricing was all I was looking for and I think I found it at ISM.
5 star review by RON T.
5
5

I am not from SF but was traveling when my fuel pump went out on the bay Bridge. They were welcoming and helpful.

5

Excellent service.

5

Strong customer service, I was kept apprised of the issues and cost associated with fixing them throughout. They performed very extensive research on the problem while working on it on a database so they were able to precisely troubleshoot and quickly fix the issue. Giovanni was exceptionally helpful and professional in his style.

5

Outstanding customer service.

5

Everything was great, and the owner is very honest.

5

Every interaction, every single minute at ISM was like a dream. I kept thinking, Is this really happening? Antonio is so professional, courteous and awesome, you will hardly believe it. Superb customer service would be an understatement. He told us how he was going to fix the car, when he could do it, how long it would take and delivered and then some on his word. Make your fantasy auto repair service a reality at ISM.

5

They are always great.

5

Giovanni was curtious, professional and honest. My vehicle was repaired perfectly. They even washed it, outstanding...

5

I was in San Francisco for a day trip when my Range Rover decided to give out! Needless to say I was a bit panicked because I could not drive the car home the 3 1/2 hours away I lived and it was a Saturday when most shops that work on speciality cars are closed. I called around many places and all we're closed or did not service rovers until finally I found ISM. They were booked but took my car anyways to hold it for me through the weekend so I could get back home to work. They only took a few days to get a part and get it fixed and they stayed in communication with me the whole time and they even held it an extra day so I had time to drive back. They were incredibly friendly and fast and even left my car clean and smelling like new leather like when I originally bought it. They were amazing and helped me in a very anxious situation I definitely recommend this shop!

5

I have been very happy with the service that I received from International Sports Motors and will continue to use their services.

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