San Francisco European Auto Repair

850 Reviews
AAA Approved Icon
Mon - Fri: 7:30 AM - 5:00 PM
Call us:(415) 551-9930
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What Our Customers Say About Us

I have used this shop for the past 11 years (two Volkswagens, and one Infiniti), and not only are they the best at what they do, they are among the most honest and reliable folk out there. Any person who has dealt with Giovanni will attest to the fact. The people who have been patronizing this shop have been coming back for decades, because of their reputation. To anyone out there looking for a place that would give them solid customer service, without any of the "upsell" you are used to seeing elsewhere, talk to Giovanni. And after you have had a chance to, make up your own mind.
5 star review by Santosh Jayaram
5
Ali said he took his vehicle to 5 other places and they were rude and they did not have time to work on his vehicle. The mechanic at this facility was nice, friendly and also knowledgeable. They work on the vehicle until it was fixed. The facility was very nice and clean and he really appreciates them only charging him for an hour when they worked on it for an hour and a half.
5 star review by Ali R.
5
Excellent Customer Service. I had a very great experience with ISM. Gelina has helped me from the start. The check engine light was on and found out that the code was related to the catalytic convertor. I emailed and asked for a quote and she was able to get back to me within a day or two. I called her back and setup an appointment a week or two in advance. I dropped off my car Thursday after work and even called a cab for me to get home. They worked on it all day the next day. She called me later in the afternoon to tell me it was ready. Picked it up after work and it was cleaned up and ready to go. Gelina made the whole process as less stressful as possible. Thank you Gelina and ISM.
5 star review by Fernando R.
5
I was looking for a competent, fast and cost effective alternative to the dealer service department and I found it at ISM. I went in to the dealer to have a burned out headlight replaced and was told it would be $700. I found ISM from a referral and received prompt, friendly service that cost a third of the dealer's estimate. I dropped the car off at ISM and was told it would take about an hour and in 45 min. I had my car back. Reliable service and fair pricing was all I was looking for and I think I found it at ISM.
5 star review by RON T.
5
5

Very professional and timely service

5

Valerie said Giovanni is a good person and it was explained well.

5

Patrick said he received great service and they were right on with the estimated time. They were honest and very helpful in helping him find a solution to fix his vehicle.

5

Brian said the business accommodated him when he was stranded with his vehicle. The business was willing to take the vehicle in for the weekend. The business had prompt service, the labor rate was fair, cost of parts was fair and the work done on the vehicle was completed earlier than anticipated.

5

Larry said the communication went very smoothly.

5

I have been here a few times and they are always honest with the options and get the issue resolved.

5

I called early morning with the problem of my back window having fallen into the door. They said come on down and had is fixed by the next day when the parts came in. I still have one more thing to be repaired but will do that this week. The guys are quick to help and they even washed my car!!! Love that too.

5

Very impressed by this establishment. Giovanni will: (1) charge extremely competitive prices, (2) be honest when helping you evaluate your options, and (3) provide excellent customer service and probably throw in something complimentary, especially if you're having a bad day. He has enough loyal customers to keep his workshop full, and he clearly values his reputation and customer relationships more than any one-off profits he can gain. As someone who went to business school, I'd say Giovanni definitely has his business priorities straight. I have a 2001 Mercedes that's been with me since college, and last weekend I experienced some slippage issues with my transmission. After quick searches on AAA and Yelp, I decided to take my car to ISM because of their AAA affiliation, good Yelp reviews, Saturday hours (10am-3pm, plus 24/7 phone reception), location (SoMa, less than a mile from where I live in downtown SF), and specialization in European cars. Giovanni gave me a quote on the preliminary transmission diagnostic that was below market average, and in the end he charged me HALF of what he quoted me. This is unheard of. Giovanni also emailed me the full STAR diagnostic report in PDF form - something most auto shops are reluctant to do in case you decide to take the information and your business elsewhere. Moreover, Giovanni was honest and candid with his recommendations and walked me through several possible cost scenarios (e.g., replacing the conductor plates vs. replacing the entire transmission, whether he thought the fix would last / was worth it, etc.). He was very professional in his advisory role and at no point did he slip into a sales role. He did not pressure me to make a decision; he simply asked me to call him back when I was ready. He was also very gracious with holding my car in his garage as a complimentary service while I took a few days to figure out what to do. In the end, I decided not to bother fixing this car -- keeping a car in the city is honestly more of a liability for me than anything else, what with parking, congestion, and all the speeding/parking/miscellaneous traffic tickets I keep getting. When I do get my next car, however, I will definitely be back. This place gives off such a cozy, small-town, mom-and-pop feel -- makes me want to go back and bring them some cupcakes and cookies, LOL.

5

Randall said the service was done in a timely manner and they handled everything very professionally.

5

Best experience I'vve ever had with a car repair

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