The individuals at ISM were super helpful and friendly from the get-go. I took my car in as I noticed a slight oil leak on my car. I figured (hoped) it would be a simple oil pan leak, but then started to notice it was coming from a tad deeper in the engine. A quick Google search for "BMW repair" revealed ISM was fairly local, so I sent them a note with details of my issue. Stacey was very consultative and considerate, and even put up with me having to push my appointment out as my wife and I got covid. Before any fixes were made, I received an email with detailed photos and estimates of each recommended repair and an individual called me and walked me through the issues. All in all it was a very transparent exchange which was appreciated, especially as someone ignorant to vehicle repairs. The cost of parts was quite reasonable for a BMW, but labor seemed a tad high which again, is somewhat expected as a BMW owner. They also provided a small warranty on their repairs. 5/5 stars. I will take my vehicle there again.