San Francisco European Auto Repair

798 Reviews
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Mon - Fri: 7:30 AM - 5:00 PM
Call us:(415) 551-9930
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What Our Customers Say About Us

I have used this shop for the past 11 years (two Volkswagens, and one Infiniti), and not only are they the best at what they do, they are among the most honest and reliable folk out there. Any person who has dealt with Giovanni will attest to the fact. The people who have been patronizing this shop have been coming back for decades, because of their reputation. To anyone out there looking for a place that would give them solid customer service, without any of the "upsell" you are used to seeing elsewhere, talk to Giovanni. And after you have had a chance to, make up your own mind.
5 star review by Santosh Jayaram
5
Ali said he took his vehicle to 5 other places and they were rude and they did not have time to work on his vehicle. The mechanic at this facility was nice, friendly and also knowledgeable. They work on the vehicle until it was fixed. The facility was very nice and clean and he really appreciates them only charging him for an hour when they worked on it for an hour and a half.
5 star review by Ali R.
5
Excellent Customer Service. I had a very great experience with ISM. Gelina has helped me from the start. The check engine light was on and found out that the code was related to the catalytic convertor. I emailed and asked for a quote and she was able to get back to me within a day or two. I called her back and setup an appointment a week or two in advance. I dropped off my car Thursday after work and even called a cab for me to get home. They worked on it all day the next day. She called me later in the afternoon to tell me it was ready. Picked it up after work and it was cleaned up and ready to go. Gelina made the whole process as less stressful as possible. Thank you Gelina and ISM.
5 star review by Fernando R.
5
I was looking for a competent, fast and cost effective alternative to the dealer service department and I found it at ISM. I went in to the dealer to have a burned out headlight replaced and was told it would be $700. I found ISM from a referral and received prompt, friendly service that cost a third of the dealer's estimate. I dropped the car off at ISM and was told it would take about an hour and in 45 min. I had my car back. Reliable service and fair pricing was all I was looking for and I think I found it at ISM.
5 star review by RON T.
5
5

Gelina has been great shepherding us through our car repair (and upgrade) decisions. Giovanni has been great to us over the years. Top class shop for our old, weird Jaguar and top class people in the office and under the hood. A+ on communication. A+ on quality. A+ on service. Thanks, ISM!

1

Pros- Porsche shop Cons- Can't trust!! No integrity

1

Pros- Porsche shop Cons- Can't trust!! No integrity

5

I had an oil change with you and I was shocked at how great the customer service was! I will absolutely be retuning for any vehicle needs I have. Best place I have ever been .

5

I love my 13 year-old Audi and feel fortunate to have the great folks at ISM to help keep it running like new (or at least almost new!). I have tried various dealerships over the years, but none came even close to the personal service I get at ISM. I particularly like that I get a technical print-out (and sometimes photos) of exactly what's going on with my car, what their recommendations are, and exactly what everything costs. It feels like a team effort rather than a shop just looking to sell me. Their prices are fair, the work gets done on time, and I like being able to support a local business. They really do deserve the 5-star rating!

4.5

Great service, knowledgeable staff.

5

Could not be more happy with the service. Great staff, was able to work with my schedule and will be going back.

5

Excellent service from my initial call to drop off, to automated estimate review with detailed analysis and photos, to timely repairse - focused on avoiding expensive new interventions to no hidden or surprise expenses to an on-time pickup of a professionally cleaned vehicle. Bravo Team Gelina and Team Giovanni.

5

Really helpful and didn't charge me when they couldn't fix my car

5

I'm probably like you. My engine light came on one day. I googled a European repair shop for my German car. I brought it in quickly and it turned out to be a much more expensive repair. Fortunately ISM recognized it could be covered by my insurance. They ordered all genuine parts without my needing to ask (there was a delay due to national backorders). It required some work on their side to ensure all repairs were covered as my insurance initially only approved half. Eventually, my car was completely fixed, I paid my deductible, and got my car back. This wasn't a super quick turnaround as the parts took more than a month to arrive and likely they were busy during the holidays/Covid. I was able to keep my car while we waited for parts. Anyway, I'm happy to have my car back and working and I never felt they were squeezing me for money.

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