I love my 13 year-old Audi and feel fortunate to have the great folks at ISM to help keep it running like new (or at least almost new!). I have tried various dealerships over the years, but none came even close to the personal service I get at ISM. I particularly like that I get a technical print-out (and sometimes photos) of exactly what's going on with my car, what their recommendations are, and exactly what everything costs. It feels like a team effort rather than a shop just looking to sell me. Their prices are fair, the work gets done on time, and I like being able to support a local business. They really do deserve the 5-star rating!