San Francisco European Auto Repair

798 Reviews
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Mon - Fri: 7:30 AM - 5:00 PM
Call us:(415) 551-9930
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What Our Customers Say About Us

I have used this shop for the past 11 years (two Volkswagens, and one Infiniti), and not only are they the best at what they do, they are among the most honest and reliable folk out there. Any person who has dealt with Giovanni will attest to the fact. The people who have been patronizing this shop have been coming back for decades, because of their reputation. To anyone out there looking for a place that would give them solid customer service, without any of the "upsell" you are used to seeing elsewhere, talk to Giovanni. And after you have had a chance to, make up your own mind.
5 star review by Santosh Jayaram
5
Ali said he took his vehicle to 5 other places and they were rude and they did not have time to work on his vehicle. The mechanic at this facility was nice, friendly and also knowledgeable. They work on the vehicle until it was fixed. The facility was very nice and clean and he really appreciates them only charging him for an hour when they worked on it for an hour and a half.
5 star review by Ali R.
5
Excellent Customer Service. I had a very great experience with ISM. Gelina has helped me from the start. The check engine light was on and found out that the code was related to the catalytic convertor. I emailed and asked for a quote and she was able to get back to me within a day or two. I called her back and setup an appointment a week or two in advance. I dropped off my car Thursday after work and even called a cab for me to get home. They worked on it all day the next day. She called me later in the afternoon to tell me it was ready. Picked it up after work and it was cleaned up and ready to go. Gelina made the whole process as less stressful as possible. Thank you Gelina and ISM.
5 star review by Fernando R.
5
I was looking for a competent, fast and cost effective alternative to the dealer service department and I found it at ISM. I went in to the dealer to have a burned out headlight replaced and was told it would be $700. I found ISM from a referral and received prompt, friendly service that cost a third of the dealer's estimate. I dropped the car off at ISM and was told it would take about an hour and in 45 min. I had my car back. Reliable service and fair pricing was all I was looking for and I think I found it at ISM.
5 star review by RON T.
5
5

I went to IMS back in February for an oil change because they were having a special. At the time, they provided me with a list of three items that while not urgent, needed to be done. Finally, in May I took my car back in for new tires, wheel alignment and cabin filter. One of the things I appreciate about IMS is they have a real office. No standing around in a busy garage waiting for some one to notice you, Gelina will take excellent care of you! So I get a call from Gelina telling me my back wheels can’t be aligned without shims. I said, go ahead, and I would pick up my car the next afternoon. Now, being a woman, I’m always wary of being ripped off . I googled shims, why they’re needed and approximate cost. Gelina explained the process to me and when I picked up my car everything was taken care of. I will most certainly bring my car back to IMS for maintenance again (and again) And they cleaned my car🌺

5

Have been going to ISM for several years now and have always been very satisfied with their friendly, knowledgable attitude, attention to detail, and accurate time and cost estimates. My latest visit was prompted by recurring cooling system fault codes (I knew there was a problem because the fans kept running long after I turned off the ignition). The problem got fixed (with OEM parts - which is important to me) for the agreed upon price and time frame. Highly recommended.

5

5

5

A very professional, serious, and personable group. Although my car is a rare Italian sports model from the '70s, Antonio was able to evaluate the condition, and recommend a good restoration plan. Highly recommended.

5

Was good to get back with Gelina Aquilina. Her service has always been the BEST!! Will not have anybody but International Sports Motors to take care of the needs of my car!!

5

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5

This shop is top notch, and aside from their high quality workmanship, and great value for the services rendered, the excellence and professionalism of Gelina Aqualina, one of their Service Techs, is unprecedented. Gelina is, hands down, one of the finest examples of what one should expect for being fully serviced and attended to. She is simply the best! She knows her stuff, is completely honest and trustworthy, and she won't upsell you on nonsense that you don't need. She's the real deal. I followed her to this shop from a different shop that I no longer do business with. Give her a try. You'll be so happy once you've experienced the same level of high quality, professional service that is so lacking in other repair shops! Thank you, Gelina, for once again coming through and making this a seamless experience! All the best to you!

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