My compliments to ISM for their transparency and responsiveness. After three years of non-operation, my 24-year old Jaguar needed attention. Following an initial inspection, ISM was clear and candid about the scope of the work, the time that would be required, and the costs that could be expected. Once work began, I was kept regularly updated about the status, the costs that were being incurred during each phase, with a detailed itemization of parts and labor, and next steps. I am happy to report that the car is now performing beautifully. By all accounts, the workmanship was high quality. I’m appreciative of ISM’s care and attention.