San Francisco European Auto Repair

I have used this shop for the past 11 years (two Volkswagens, and one Infiniti), and not only are they the best at what they do, they are among the most honest and reliable folk out there. Any person who has dealt with Giovanni will attest to the fact. The people who have been patronizing this shop have been coming back for decades, because of their reputation. To anyone out there looking for a place that would give them solid customer service, without any of the "upsell" you are used to seeing elsewhere, talk to Giovanni. And after you have had a chance to, make up your own mind.

So far, so good. After losing my past two mechanics, my 06 Jaguar needed a new home. I followed the Yelp love to ISM and have not been disappointed. Full service for the car, including reviewing, recording and wiping error codes (none of the prior mechanics reviewed). Analysis of all major systems, clear and concise. Spotless and timely service and working a plan for ongoing maintenance, as needed. Did a little extra (installed hood struts) at no charge. Between Jessie and Giovanni, I trust that my wagon is in good hands.

Turns out ISM made a little mistake on my passenger door (mistakes happen, no biggie) which meant the power seat controls and lock/unlock button didn't have any power. They offered to take it back right away and fix the problem and at the same time installed a new battery when I asked. Got it back the next day and so far everything is great. I had taken it on a bit of a trip on the weekend which meant it was filthy once again but they cleaned it inside and out on top of the ordered work. Absolutely coming back again! Two days into owning my car and someone backed into me in a parking lot causing thousands of dollars in damage to the right-rear of my car. The repairs included a new rear bumper, new wheel, and a whole load of panel work. I took it into ISM and worked with Jessie. They gave me an estimate of 15 days for all the repairs plus the additional service I requested but did warn me they might run longer due to shipping times of the parts required (they did end up taking longer but no marks down since they did warn me before hand). The result of the body work seem to be fantastic plus the warranty included on the work gives me a lot of peace of mind for the future. Nothing to say on the service side since it'll take me a while to get an idea of how they did but if the body shop is any indiction of the service shop then I should be in a good place. Would certainly recommend to anyone looking for a new go-to shop in San Francisco. I'll be back in a few weeks for some modifications too.

I have brought my cars here several times over the years. My repeat business is proof I'm happy with the service here.

hi I am job for your workshop

reliable

Perfectionists

Really great place! I had my car breakdown in SOMA, and they were so helpful and squeezed me in that same day. Gelina, the service rep, was absolutely amazing! She explained everything that needed to be done, in great detail in a way I could understand, even when I was so stressed about repairs! She was also proactive calling me, and took her time going through repairs that may be in the pipeline in the future. The repairs themselves were thorough and fast. I only gave 4 stars because I'm not sure if Gelina is there anymore, and she really made the experience worth going back to!

The most amazing customer service from Alex, from the minute I came in to the minute I left. I was looked after, reassured and comforted that my car would be restored back to it's original glory. The work on the car was like nothing I have seen before, it was amazing. This place is really great, they come through on their work ethic and their attention to detail is of the highest caliber. I will be recommending all my friends and family to ISM.

A metal sign hit our Porsche Cayenne Turbo and I was devastated. The damage was so significant I thought it would cost a fortune to repair. When I met with Antonio, he calmed all of my concerns. He was thorough, honest and professional. I just picked up my car and it's stunning, flawless and looks brand new. They did an amazing job. I was skeptical of how they could possibly repair the damage, but I'm blown away. They did it an exceptional job and I couldn't be happier. Thank you Antonio and Alex! You guys are the BEST!!!