I went to IMS back in February for an oil change because they were having a special. At the time, they provided me with a list of three items that while not urgent, needed to be done. Finally, in May I took my car back in for new tires, wheel alignment and cabin filter. One of the things I appreciate about IMS is they have a real office. No standing around in a busy garage waiting for some one to notice you, Gelina will take excellent care of you! So I get a call from Gelina telling me my back wheels can’t be aligned without shims. I said, go ahead, and I would pick up my car the next afternoon. Now, being a woman, I’m always wary of being ripped off . I googled shims, why they’re needed and approximate cost. Gelina explained the process to me and when I picked up my car everything was taken care of. I will most certainly bring my car back to IMS for maintenance again (and again) And they cleaned my car🌺