San Francisco European Auto Repair

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Mon - Fri: 7:30 AM - 5:00 PM
Call us:(415) 551-9930

What Our Customers Say About Us

I have used this shop for the past 11 years (two Volkswagens, and one Infiniti), and not only are they the best at what they do, they are among the most honest and reliable folk out there. Any person who has dealt with Giovanni will attest to the fact. The people who have been patronizing this shop have been coming back for decades, because of their reputation. To anyone out there looking for a place that would give them solid customer service, without any of the "upsell" you are used to seeing elsewhere, talk to Giovanni. And after you have had a chance to, make up your own mind.
5 star review by Santosh Jayaram
5
Ali said he took his vehicle to 5 other places and they were rude and they did not have time to work on his vehicle. The mechanic at this facility was nice, friendly and also knowledgeable. They work on the vehicle until it was fixed. The facility was very nice and clean and he really appreciates them only charging him for an hour when they worked on it for an hour and a half.
5 star review by Ali R.
5
Excellent Customer Service. I had a very great experience with ISM. Gelina has helped me from the start. The check engine light was on and found out that the code was related to the catalytic convertor. I emailed and asked for a quote and she was able to get back to me within a day or two. I called her back and setup an appointment a week or two in advance. I dropped off my car Thursday after work and even called a cab for me to get home. They worked on it all day the next day. She called me later in the afternoon to tell me it was ready. Picked it up after work and it was cleaned up and ready to go. Gelina made the whole process as less stressful as possible. Thank you Gelina and ISM.
5 star review by Fernando R.
5
I was looking for a competent, fast and cost effective alternative to the dealer service department and I found it at ISM. I went in to the dealer to have a burned out headlight replaced and was told it would be $700. I found ISM from a referral and received prompt, friendly service that cost a third of the dealer's estimate. I dropped the car off at ISM and was told it would take about an hour and in 45 min. I had my car back. Reliable service and fair pricing was all I was looking for and I think I found it at ISM.
5 star review by RON T.
5
5

This shop is top notch, and aside from their high quality workmanship, and great value for the services rendered, the excellence and professionalism of Gelina Aqualina, one of their Service Techs, is unprecedented. Gelina is, hands down, one of the finest examples of what one should expect for being fully serviced and attended to. She is simply the best! She knows her stuff, is completely honest and trustworthy, and she won't upsell you on nonsense that you don't need. She's the real deal. I followed her to this shop from a different shop that I no longer do business with. Give her a try. You'll be so happy once you've experienced the same level of high quality, professional service that is so lacking in other repair shops! Thank you, Gelina, for once again coming through and making this a seamless experience! All the best to you!

5

Gelina has been great shepherding us through our car repair (and upgrade) decisions. Giovanni has been great to us over the years. Top class shop for our old, weird Jaguar and top class people in the office and under the hood. A+ on communication. A+ on quality. A+ on service. Thanks, ISM!

1

Pros- Porsche shop Cons- Can't trust!! No integrity

1

Pros- Porsche shop Cons- Can't trust!! No integrity

5

I had an oil change with you and I was shocked at how great the customer service was! I will absolutely be retuning for any vehicle needs I have. Best place I have ever been .

5

I love my 13 year-old Audi and feel fortunate to have the great folks at ISM to help keep it running like new (or at least almost new!). I have tried various dealerships over the years, but none came even close to the personal service I get at ISM. I particularly like that I get a technical print-out (and sometimes photos) of exactly what's going on with my car, what their recommendations are, and exactly what everything costs. It feels like a team effort rather than a shop just looking to sell me. Their prices are fair, the work gets done on time, and I like being able to support a local business. They really do deserve the 5-star rating!

4.5

Great service, knowledgeable staff.

5

Could not be more happy with the service. Great staff, was able to work with my schedule and will be going back.

5

Excellent service from my initial call to drop off, to automated estimate review with detailed analysis and photos, to timely repairse - focused on avoiding expensive new interventions to no hidden or surprise expenses to an on-time pickup of a professionally cleaned vehicle. Bravo Team Gelina and Team Giovanni.

5

Really helpful and didn't charge me when they couldn't fix my car