What Our Customers Say About Us

I have used this shop for the past 11 years (two Volkswagens, and one Infiniti), and not only are they the best at what they do, they are among the most honest and reliable folk out there. Any person who has dealt with Giovanni will attest to the fact. The people who have been patronizing this shop have been coming back for decades, because of their reputation. To anyone out there looking for a place that would give them solid customer service, without any of the "upsell" you are used to seeing elsewhere, talk to Giovanni. And after you have had a chance to, make up your own mind.
5 star review by Santosh Jayaram
5
Ali said he took his vehicle to 5 other places and they were rude and they did not have time to work on his vehicle. The mechanic at this facility was nice, friendly and also knowledgeable. They work on the vehicle until it was fixed. The facility was very nice and clean and he really appreciates them only charging him for an hour when they worked on it for an hour and a half.
5 star review by Ali R.
5
Excellent Customer Service. I had a very great experience with ISM. Gelina has helped me from the start. The check engine light was on and found out that the code was related to the catalytic convertor. I emailed and asked for a quote and she was able to get back to me within a day or two. I called her back and setup an appointment a week or two in advance. I dropped off my car Thursday after work and even called a cab for me to get home. They worked on it all day the next day. She called me later in the afternoon to tell me it was ready. Picked it up after work and it was cleaned up and ready to go. Gelina made the whole process as less stressful as possible. Thank you Gelina and ISM.
5 star review by Fernando R.
5
I was looking for a competent, fast and cost effective alternative to the dealer service department and I found it at ISM. I went in to the dealer to have a burned out headlight replaced and was told it would be $700. I found ISM from a referral and received prompt, friendly service that cost a third of the dealer's estimate. I dropped the car off at ISM and was told it would take about an hour and in 45 min. I had my car back. Reliable service and fair pricing was all I was looking for and I think I found it at ISM.
5 star review by RON T.
5
5

They are very efficient and honest.

5

They did a good job.

5

The shuttle service and the flexible hours on the rental car, they were great.

5

The overall quality of work

5

The service and the people, they are very attentive and they always communicate with me.

5

I like that they give very accurate estimates or they give estimates that they commit to. I also like that they are family owned, and in the end, I like the quality of their work. I have taken multiple cars to them over the past few years.

5

I like the fact that they are really customer friendly. When I need someone I can trust, I can trust them to tell me what is wrong and the will to fix it. It is the only automobile repair place where they have told me that nothing needs to be done.

5

The customer service is really good. They are very courteous, they explain things, and it is just easy.

5

They are very professional and honest.

5

I like the human relations. I like how they talk to their customers. Their price is reasonable. They make good recommendations as far as services that I need for my car. I've been with them for about five years.

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