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San Francisco European Auto Repair

AAA Approved Icon
Mon - Fri: 7:30 AM - 5:00 PM
Call us:(415) 551-9930
5

3/26/10 - I had this shop replace my alternator and belt. The customer service with the Service Desk was impeccable - she was thorough in explaining the work performed and broke down the billing - where there was no guess work. The expedited workmanship performed on my car was exceptional. The automobile repair service staff was very thorough with my repairs and followed up with me on future recommendations needed for my vehicle's future upkeep. I will definitely be back and recommend this shop to anyone that needs auto repair services. It was also nice to receive a 10% discount off my bill for being a new customer.

5

this place may seem a little hole i the wall-ish but i have to tell you they are one very afforadable and they fixed my car for half of what the dealer said it would cost. took my Mercedes to the local dealer and was told i needed $3400 worth of mechanical repairs. My office mate recomended i go here. Regina helped me out. she told me the dealers tend to be over cautious and try to upsell you a bit much. After her mechanic looked at it he said i only need about half of what the dealer told me i needed. With that i was ouf of there for less than $1000 and my ride is strong as ever. Felt like they were honest and didnt pressure me into anything.

5

My experience with this place has been a bit unusual, mostly due to my own mistakes. And though I'm not done with their business yet-I'm currently awaiting an estimate and will update after any work is done-I'm more than ready to echo all the other great reviews here. After getting into an overwhelmingly stupid accident with a tiny median strip (the annoying one at 19th and Junipero Serra that they only recently decided to plaster with reflective flags), I called AAA to come pick up the car. As another reviewer here stated, AAA recommended this shop, and as the tow guy hooked up my car I took out my trusty iPhone to look up ISM. I was surprised by the ratings and unhesitatingly sent my car there.Now on to my own mistakes. I ran into a long and unnecessary snafu with my insurance after the accident. It would be unnecessarily long-winded for me to retell it here, but everything here mostly comes down to my own naivete. It was a learning experience.But its also been months since the car was brought in, just sitting in ISM's lot collecting dust. Nevertheless, they have been extraordinarily patient with me. And even though my handler, Antonio, was running a little late this morning, he still managed to return my call immediately. Now that's service!I truly hope the car is reparable and that the cost of the repairs will be affordable (I'm a grad student making the awesome life choice of studying philosophy, so we'll see how this goes). As is always the case with the places I really love, my hope is that I can do copious amounts of business with them. And one day, when I'm somehow absurdly wealthy, this place is going on my list of places to leave a massive tip.

5

If you're looking for an honest and friendly place to take your car, then look no further. Giovanni and Antonio are the best. I brought my Porsche Cayman S here after I had a little bumper issue and they did an excellent job with both the repair and the service. The repair looks like new, can't even tell anything was done. Antonio was great at promptly getting back to me through email or a phone call to answer all of my questions. They gave me a great deal, and I left extremely satisfied.After a month I had to take the car back to get a clear bra put back on and they were great again. The clear bra service people took a whole day, which I was a little surprised at. I picked up my car the next morning and the first thing that Giovanni mentioned was that he wasn't happy with how it looked and the job that the clear bra people had done..without me even having to tell him about it. That's what I like in a shop, an honest man who takes pride in his work and doesn't wait for the customer to notice things and have to mention them. I brought my car back a week later and they re-did the whole thing and polished out some fine scratches that had surfaced from the repair, it looks great! Thank you Giovanni and Antonio, I will recommend ISM to any of my friends who need auto work!

5

I suffered a minor accident in stop-and-go traffic the other week in my BMW. The insurance company recommended here and one other location for repairs. I read the reviews on a few websites and went with IS Motors. I have honestly never had a better experience -- great, friendly, knowledgeable people, top notch customer service, and a great shop. They definitely take pride, not only in their work product, but in their integrity. They walked me through every question I had, and I received regular email updates on how repairs were progressing. I also took a tour of the shop when I came to pick up the car. They streamlined all dealings with the insurance company. They detailed my car. Within a day of driving off, some additional internal damage from the accident came to light. They got me in immediately for a diagnosis, recommended necessary and optional steps, and worked with the insurance company to make sure there were no problems having it covered under the claim. This shop sets the standard.

5

One Sunday, some idiot parked his car next to mine at Land's End and opened his door, putting a dent into my rear quarter panel. Luckily the paint did not crack in the deep dent. My regular mechanic at Phaedrus recommended International Sport Motors for body work. Took the car there and Antonio and Giovanni gave me an initial estimate of $200 to have the dent removed by the paintless dent remover pro. After letting the shop work on the car for one day, the dent was gone and I could not see any traces of a dent. Just beautiful ! The actual cost came out to $250 but much cheaper than if I needed to have the whole quarter panel repainted.

5

I needed a Mercedes mechanic after my dealer warranty expired and I didn't know where to take my car to repair the AC. I consulted with my uncle who is a mechanic down in So. CA and he recommended taking my car to an AAA approved mechanic. After determining that ISM is an AAA approved mechanic and having received many excellent reviews on Yelp, I decided to take my car in and have it serviced here. Their diagnostic fee was very reasonable, $120 (compared to dealer pricing). The parts that needed replacing and labor hours charged, as I described them to my uncle before proceeding with the entire repair order were very reasonable and in line with the possible causes of my AC problem. My car was repaired to my satisfaction. The owner, Giovanni, has been operating this business for 20+ years and runs a top notch shop. The staff is friendly and helpful. I got a lift back to work after dropping off my car and I was pleasantly surprised when I picked up my car and they washed it for me. I got my car serviced on a Friday and the following Monday, Giovanni called me to see how my car was doing? Talk about follow up on service! I never received a call from the dealer service dept following my repairs. I am happy that I have found a reliable and trustworthy mechanic for my car.

4

I was weary of taking my car here after i ran over a curb and knocked my front tire back, messing up my suspension. This was just the place the tow truck driver recommended and I'm always skeptical of anything those guys say. Also when I arrived here and saw that they specialized in european cars another warning light went off in my head, thinking they were gonna charge me an arm and a leg for labor on my tiny mazda 3. anyway long story short, they did a great job and Giovanni gave me a break on the cost of labor since i'm a poor grad student. He's a nice guy. He's tryin to help you out.

4

apparently, when British Motors tells you, you ahve a corrosian problem and some wiring issues on your Jag, maybe you shouldn't, ya know, put it off like 6+ months till you get around to taking it in. now even though i love British Motors and it's cool that they give you a lift to and from work and they also wash your car squeeky clean after they fix it, well, i just had a sneaky suspicion that maybe i shouldn't necessarily HAVE to pay $1800 every time i took the car in for ANYTHING.... so i declined the $1800 estimate for the corrosion thing and just opted for the I'll get to it when i get to it option.funny thing is that karma has a way of - when you don't have time for it - it sorta makes time for you! so when i would not come to the mountain, my car became a mountain and i had to bring the mountain to the shop. turn of key. nothing. corrosion had taken over the wiring and had to be all cleaned up. so let that be a lesson to you, Boys and Girls, don't put off till tomorrow what you can and should do TODAY! grab the brass ring. say yes to that proposal that has been tempting you. exercise. and yes, take the car in. or else the car will be taking you in. anyway, the AAA tow guy got there in record time. maybe 9 minutes. you go AAA! he even suggested this place. nearbye. cheap. works with Jags. nice. took me there. fixed the car for $600 instead of $1800. everything works. mostly friendly people and when i said i needed to pay and get out in 5 minutes, they were very fast and got me out of there in 3.5 minutes. sweet! now my only BEEF (and this is not a trivial beef!).... is that i took the car in on wednesday MORNING.... traveled out of town the next day. these were repairs that probably could have been done easily in ONE day. but because i was out of town and didn't call to collect my car until saturday, they hadn't even STARTED the work! Party foul! sucks. so i couldn't get my car monday morning. i had to keep the rental for an extra day - monday - and then i had to race like a bat-outta-heck to get my Jag and return my rental at 6pm monday. so that sucks. besides the rudeness of not working on my car at all for the first 2-3 days in the shop till i called to bother them, the place was fine. saving my $1200 off the british motors quote was really cool and their location on 9th street makes them convenient to get to/from work in the FiDi....

5

When your car has been in an accident or has been vandelized it's hard to find the right shop to bring it in for repairs. You don't want to get jacked because sometimes that tends to happen.Well...not at ISM!!! A friend referred me to them to get the dent on my hood fixed as well as the key scratch that was all along the drivers side. So I went in for an estimate. Antonio was very helpful. He took a look at my car and told me everything that would need to be done and the process that they would go through to get those things done. He took down my information, started a file for me and made copies of everything he did. He didn't pressure me to leave my car there or even use them. He told me what he could do for me and let me on my way. No hassle. I called my insurance company to let them know what had happened to my car and I was taking it to ISM. So after two weeks i've finally gotten my car back. YES!! It only took that long because I needed a new hood since it was cracked and for some odd reason Scion parts are always special order jobs..i had the same problem with my tires. Anyway...my car looks like BRAND NEW!!! They did such an awesome that you would have never thought anything was ever damaged on it. The paint job they did too was great! Blended PERFECTLY! When i saw my car outside I couldn't believe it. Whoever washes and polishes their car does a good job too because it was SO SHINY! Just like I bought it off the lot. I've referred a few people to them and hopefully it works out for them the way it did for me. I have another car that needs some fixing up as well and i'll for sure be taking it here. Another plus with them is that they do service here and no just body work. It's a one stop shop!