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San Francisco European Auto Repair

AAA Approved Icon
Mon - Fri: 7:30 AM - 5:00 PM
Call us:(415) 551-9930
5

I can not recommend highly enough a better place to take your car for any type of service be it mechanical or auto body. I found International Motor Sports (ISM) through Yelp! and, based on the reviews, decided to bring my car there for service. I had just bought a used 1982 Mercedes Benz 300D Turbo Diesel with unknown milage and needed a good mechanic because I was going to use the car to commute from San Francisco to Santa Rosa on a daily basis, so I needed my car reliable. I brought my newly bought car in for a thorough inspection (which I should have done before I bought it) and ISM gave me a laundry list of problems. They were very nice however and well aware that I didn't have a lot of money, so they kindly told me what absolutely needed to be repaired and then helped me form a plan to take care of the other repairs in the future. Long story short, the Mercedes ended up being a money pit and I sold it. Then, I bought a 2009 VW New Beetle and decided to continue to use ISM as my repair shop rather than the dealer just because of their superior customer service. Regina, Matt, Giovianni, and the rest of the team are great. They know me by name and remember little details about me which really makes a difference. They always address me as Mr. Decker and are always enthusiastic when they greet me. I'm picky when it comes to my car, so when I requested a specific type of oil be used during an oil change that ISM didn't carry, Giovianni went out of his way to special order the oil for me and get the oil change done within a matter of hours.Then, I got into an accident with my new car and did some body damage and damage to the rear axel. I took my car to ISM and they arranged everything with my insurance company and got the job done efficiently. The work was spectacular and you wouldn't even know that I had gotten into an accident. At the time, I also had them change the oil in my car since it was at the shop anyway and Giovianni was kind enough to give me a discount on those services since I just dropped close to $4000 in repairs at their shop.Trust me guys and gals, ISM is the place to go to get your car serviced! They are staffed by wonderful people, expert technicians, and do exceptional work. ISM is definitely THE one stop shop for all of your auto repair needs.

5

Excellent customer service. The staff are very professional and courteous. I've had my car sensors checked, battery replaced, paint job, and minor body work done to my car. My car was usually done the same day...we were driven to a car rental place by one of the employees when my car needed to stay longer. They are easy to deal with and very friendly. I found them to have the most reasonable price around the city. As a female, I never felt like they were ripping me off -- as some shops do! This is the shop to bring in your car...I wouldn't and don't trust any other shop but ISM for my car...as should you.

5

This family owned shop certainly took care of me!! I have had my Honda Odyssey serviced here and they are always sure to make me feel welcomed and taken care of! The mechanics are courteous and cautious with my vehicle, and make sure that it is running safe--THANK YOU FABRIZIO!! Regina always gives the kids extra TLC when they are there and Giovanni is always trying to help me save money!!! I strongly encourage everyone to take your vehicle in and get an estimate from International Sport Motors!!!

5

Top Notch service and communication! THANKS!

5

My most recent experience at I/S/M had to do with a Disturbing front end noice.to make matters, it was only some times.In the last few couple of hundred miles or so it had become more frequent and louder.All the popular MBZ Exclusive shops said;It could be this it could be that,maybe a major front end repair and on and On.No one but Giovanni took the time to listen to Me(I'm not very mechanical minded).Giovanni drove the car with me until the sound was duplicated,then had it put on the lift and he and the Tech looked for a simple answer first;something loose.Bingo a loose bolt.Giovanni believes in doing the basics first;to Identify The Problem,not the possible or even probable problem.This save the customers like Me money.

5

I wanted to thank International Sport Motors for the fantastic repair/paint job of my 2002 BMW 540. I was rear ended on the freeway, and Giovanni Palazzo (the owner) was able to repair my car to like new condition. The car looks like it did when it was brand new! I would also like to state that the service and professionalism of the entire staff needs to be applauded. International Sport Motors worked with my insurance company and resolved all the issues to bring my car back to pre-accident condition. Thank you ISM!

5

Regina is the only and amazing lady at the desk. She takes good care of everything with complete professionalism and kindness. Antonio is also there at the same level. My battery had died, I called AAA to have my car towed to a mechanic. As a first timer on cars and prosses I told Juan (tow-truck driver) that I was worried about leaving my car, etc. He helped me a great deal when he recommended ISM for me. They do a good job and they are not expensive, he said.It is even more than that. It is a complete service, and that is what I am looking for. I drive my 6 year old daughter in this car. It has to be perfect!It is a place with 30 years in the bussines.Thank you!Idania

5

ISM's customer service is excellent. The special $20/day rate with the nearby Enterprise Rental is a great help, and they drop off/pick up from there. I also like how they can communicate via e-mail, including sending you soft copies of quotes.

5

They were very easy to work with. I set things up over the phone first and then brought my car in. I was actually surprised at how quickly they got back to me with the good news that my car was already done. I'll definitely go back and use them again.

5

This is a great shop. They are fair, honest, and they do great work.Gerald