I'm a first time customer at ISM and unlike most automotive shops that try to make me feel stupid for not being knowledgeable about cars, Giovanni and his staff made me feel very comfortable. I took in my car because of a horrible grinding noise I heard while driving. When I picked up my car Giovanni showed me what the problem was... I had run my brakes down to pancakes and totally screwed up my rotors, which ultimately had to be replaced. I felt embarrassed that I let my brakes get so bad, thankfully Giovanni explained to me that my car doesn't have a warning light to inform me of a brake problem like the newer vehicles. After a few laughs at the whole situation, he gave me a great deal on the job and he has gained a customer for life.