What Our Customers Say About Us

I have used this shop for the past 11 years (two Volkswagens, and one Infiniti), and not only are they the best at what they do, they are among the most honest and reliable folk out there. Any person who has dealt with Giovanni will attest to the fact. The people who have been patronizing this shop have been coming back for decades, because of their reputation. To anyone out there looking for a place that would give them solid customer service, without any of the "upsell" you are used to seeing elsewhere, talk to Giovanni. And after you have had a chance to, make up your own mind.
5 star review by Santosh Jayaram
5
Ali said he took his vehicle to 5 other places and they were rude and they did not have time to work on his vehicle. The mechanic at this facility was nice, friendly and also knowledgeable. They work on the vehicle until it was fixed. The facility was very nice and clean and he really appreciates them only charging him for an hour when they worked on it for an hour and a half.
5 star review by Ali R.
5
Excellent Customer Service. I had a very great experience with ISM. Gelina has helped me from the start. The check engine light was on and found out that the code was related to the catalytic convertor. I emailed and asked for a quote and she was able to get back to me within a day or two. I called her back and setup an appointment a week or two in advance. I dropped off my car Thursday after work and even called a cab for me to get home. They worked on it all day the next day. She called me later in the afternoon to tell me it was ready. Picked it up after work and it was cleaned up and ready to go. Gelina made the whole process as less stressful as possible. Thank you Gelina and ISM.
5 star review by Fernando R.
5
I was looking for a competent, fast and cost effective alternative to the dealer service department and I found it at ISM. I went in to the dealer to have a burned out headlight replaced and was told it would be $700. I found ISM from a referral and received prompt, friendly service that cost a third of the dealer's estimate. I dropped the car off at ISM and was told it would take about an hour and in 45 min. I had my car back. Reliable service and fair pricing was all I was looking for and I think I found it at ISM.
5 star review by RON T.
5
5

The Owner (Giovanni), my Service Rep(Gelina ) ,their personnel have my personal approval and recommendation as the shop to have your beloved and prized automobile serviced. Their professionalism , customer interaction is par excellence . Gelina gave a straight up status and recommendation about my Audi Avant. Flawless legwork with the warranty people to get it all done. Giovanni rectified what was wrong about a sound after I got it out of the shop. Not losing any more time , got it back to me in just hours. You are certifiably my car service shop now.

5

I can't recommend @Antonio and his crew enough. He helped manage my expectations every step of the way through a large job due to collision and continued to support the variety of challenges that surfaced from "too many cooks in the kitchen" between the insurance company, dealers, and other subcontracted work.

5

International sports motor I recently came here for 1) a broken window and 2) for damages related to running over a pothole. I'll keep this simple and sweet. I worked with Alex and Giovanni and they were both extremely wonderful. They were very prompt, pleasant, efficient and friendly. Although the claim adjuster at my Insurance company (Geico) wasn't the greatest, I have nothing but great things to say about ISM and am grateful for all of their superb customer service and professionalism. :)

5

Choose this shop for your baby because it will be in good hands with Alex and team. They were efficient knowledgeable and friendly. Can't recommend them enough. Thanks guys!

5

This place is absolutely fantastic. I took my Jaguar here for some body work after a fender bender and ISM did a phenomenal job with everything from dealing with the insurance company to getting the car ready, looking like new in way less time than I could have expected. The customer service here is really top notch- and thats so important when dealing with the unpleasantness of having car problems, or getting into an accident. This place great!

5

1st off - Yelp is Satan That said, ISM is Mother Theresa - compassion, comedy, family, antics and technical excellence. I first went to ISM for.... I think it was an alignment + brakes on my Ford Fiesta ST. I needed a shop that knew suspension geometry for cars designed to handle. Thanks to yelp or google maps or whatever, I found ISM and they set up the car like a dream. I think two or three weeks after I had that work done I hit a massive SF road construction pothole/hurdle and it threw the alignment out of whack. I brought it back it and they did it /on da haus/ which is pure luv After that I was ~ride or die~ customer 4 life. And then I got hit by an old person in a Rav4... 1 block from ISM... so I drove it to ISM and I got to deal with the Body Shop side of the business. There's two dudes in there - they handled shit. Car got fixed up and looks fine - its been like 6 months.

5

I was a recent customer and I’m writing to thank you for the terrific service I received. I was driving into the city last week to attend a meeting at Fort Mason when something fell off the back of the truck in front of me and snagged the shield panel on the front of the car, pulling it off the bolts. I pulled off on ninth street to inspect the damage and luckily for me happened to be right across the street from your shop.

5

Thanks for the reviews, Daniel!

- International Sport Motors
5

Of course they are 4.5 starts on yelp. Great company and staff. Very honest to deal with and they took the time to explain the issues I had with my car. Thank you Giovanni- I will be back!

4

Really great place! Reasonable, honest, high-quality work. My car breakdown in SOMA, and they were so helpful and squeezed me in that same day. Gelina, the service rep, was absolutely amazing! She explained everything that needed to be done in a way I could understand, even when I was so stressed about repairs! She was also proactive calling me, and took her time going through repairs that may be in the pipeline in the future. The repairs themselves were thorough and fast. I only gave 4 stars because I'm not sure if Gelina is there anymore, and she really made the experience worth going back to!

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